No Joy from Westinghouse Digital

In a recent post I described my battle with Westinghouse Digital regarding my attempt to exchange a defective TV.

After waiting about two more days from that time, I again called Westinghouse Digital "customer service." They still claimed the returned TV was not in their system, whatever that means. I reminded them I have delivery verification. If they don't know where it is, that's their problem, not mine.

I suggested they just grab another TV, put a shipping label on it, and send it on its merry way. Then they can worry about locating the returned TV. Of course, "We can't do that." They say they can't send out a replacement until they locate the return. Does this mean that if they can never locate it, I'll never get a new TV?

I asked to speak to a supervisor, but the was "no supervisor available." The rep said a supervisor would call me within 24 to 48 hours. We'll see.

Stay tuned, no pun intended.